Have Some Questions? We’ve Got Answers!

The Tailored Tutors approach to revision is new & unique – so you’re bound to have some questions about how it all works. We’ve gathered up the most common questions that we receive and included them below.

Can I Try the Course Before I Enrol?

Absolutely! We offer a FREE TRIAL to all students who’d like to log in and try the program out before fully enrolling. All you have to do is create an account and enrol in the Trial in order to access the full curriculum list and some key videos!

Please Note: The Free Trial will be suspended from June 12th, 2017 until the 2018 school year.

What's The Difference Between The Revision Course & The Ultimate Guide?

The Ultimate Guide gives you access to the course for two years and includes extra support (like interactive Q&A enabled tutorials, exam preparation webinars, and The Ultimate Guide to Exam Technique course). It’s ideal for those students who want all the help they can get before the exam.

The Revision Package includes the same biology tutorials, however, you can’t ask questions on the videos or access the Ultimate Guide To Exam Technique. It’s designed for those students who simply want to use the tool for their exams this year (until July 1st, 2017).

Can I Purchase a Subscription?

We do not offer subscription based plans – in order to keep costs lower for our users.

Some students prefer to go through the course in a matter of days or weeks, while others use it over two years! We set it up this way so that students can purchase the course outright (either in one payment or in instalments on a payment plan) and then continue to use it however they’d like. This way, students can continue to use the course even after they’ve finished paying it off, which we think is pretty neat 🙂

Can I Purchase on a Pricing Plan and Request a Cancellation After I Write My Exams?

When you purchase a payment plan, it’s the same as buying it outright. Except that we give you the option to pay off the full cost over time instead of all at once, which is easier for some students. Either way, you’ve bought the course outright and will need to pay for it in full. This agreement is outlined in our terms of service, which all account members must agree to before registering with us.

Requesting a cancellation after you’ve used the program is like buying a candy bar, eating 3/4 of it and then trying to return it because you were no longer hungry after eating 3/4 of it.

My Exams Are In June, Can I Just Pay For A Few Weeks?

When you purchase a video tutorial package, you are purchasing the full suite of videos outright. It’s just like buying a computer program like word or excel, or a new text book for your class. Once you’ve bought it… it’s yours to keep!

We offer a lower cost package option for students who prefer to use the tutorials for revision, but we do not offer short term packages or subscriptions.

Can I Download Pre-Made Notes?

Now way! The reason why our program is so effective – is because you take down your own notes. We’ve created them for you, so there isn’t much to do. You simply need to write down what you see on the screen and you’ll be learning/memorising without even realising it!

What Happens If I Buy the Course & Don't Want to Continue Using It?

We offer a 30 Day Money Back Guarantee, where you can receive a full refund if you decide not to continue with the course.  If you transfer out of Biology,  or feel that the course will not improve your marks, you may claim a refund. We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy.

Please note that some exceptions will apply. Eligibility changes on June 1st, 2017. You can read a detailed description of our refund policy on our Terms of Use page.

Can I Share My Log In Details With My Friends?

Each student must enrol in the course under their own account, as account sharing violates our Terms of Use. Students who share accounts do not qualify for the Money Back Guarantee and will have their account suspended without refund.

We do offer a referral discount for students who have friends who would like to use the course, and we are working on rolling out some ‘study group’ packages for 2018!

My Entire Biology Class Wants Access, Can We Get a School Account?

Absolutely! We work with many partner schools throughout the UK, and can provide unlimited access and support through our Partner Program. Read more about our Academy Package on our academy page: http://tailoredtutors.co.uk/academy-packages/

Is Tailored Tutors a Good Alternative to a Private Tutor?

Yes! In fact, it can be more effective than hiring a private tutor. That’s why Rich Thompson designed it in the first place.

The Ultimate Guide to AS & A2 Biology is designed to be a quicker, easier, more effective, and cheaper option than hiring a private tutor. After working for 10+ years as a private tutor Rich designed a method that repeatedly helped his students improve by more than 3 full grades. He transformed his method into the online tool that is Tailored Tutors.

Is Tailored Tutors More Cost Effective Than a Private Tutor?

Yes, it’s considerably more economical than a private tutor. Private tutoring sessions cost between £30-£60 an hour, which ads up quickly over the course of the year. Whereas the Tailored Tutors online tutorials will provide you with everything that you need to achieve top grades, without the paying the high rate of private sessions.

Also, we have created a set price instead of a subscription service, so that once you have paid off the course you can use it until you graduate!

How Does the Referral Program Work?

Love Tailored Tutors & want to share it with your friends?

We offer a referral program, where both you and a friend receive 10% off your enrolment fee. You will receive a 10% rebate off any course that your friends enrol in, and they will receive a 10% discount through you! There is no cap on the amount of friends that you can refer, so it’s a great way to continue to reduce the cost of the course. Simply email us at office@tailoredtutors.co.uk and we’ll give you a unique refferal code to send to your friends.

How Long Do I Have Access For?

Students who enrol in the Ultimate Guide to As & A2 Biology get a full two years of access (until they graduate from high school). Whereas students who enrol in the Revision Package will have access until their exams finish (July 1st, 2017).

How Does the Money Back Guarantee Work?

We are so confident in our program that if you don’t improve by – at least – one full grade, we’ll give you a complete refund.

Here is what you’ll need to do to qualify:

  1. Fill out the Money Back Guarantee Form that you receive upon enrolment, so that we can asses your initial grade.
  2. Complete at least 90% of the video tutorials (if you don’t watch the videos, then they won’t help you learn).
  3. If you happen to receive your final grade back – and you don’t see an improvement – simply take a photo of your results slip and send it to us at office@tailoredtutors.co.uk

Please note that some exceptions will apply. Eligibility changes on June 1st, 2017. You can read a detailed description of our refund policy on our Terms of Use page.

What Happens If I Have a Question About a Topic?

If you are enrolled in the Ultimate Guide to AS & A2 Biology, then you have the ability to ask questions underneath the video tutorials. We ask that you ask all questions on the tutorial pages so that all students can benefit from the answer.

Due to high demand, please allow for up to 3 business days to receive a response. The Revision Packages do not allow for Q&A support.

Do You Have Courses for Other Topics?

Currently we only offer A-Level Biology support, but we will be rolling out new courses in 2018!

I Live In Another Country, Will Your Course Still Help Me?

Many other countries use the A-Level exam system, however, we specialise in tutoring within the UK and do not currently offer additional support for students who study in english as their second language.

There is a significant overlap in course content and so our program will certainly be beneficial, however, we can not guarantee our product outside of the UK Exam Boards that we cover.

When Do Payments Come Out Each Month?

Payments typically come out on the same date that your originally enrolled on. So if you enrolled in the course on April 1st, you can expect your second payment to come out on May 1st.

What Happens If I Miss a Payment?

If you miss a payment our system will attempt to collect that payment for up to two weeks before revoking your access, so you’ll have time to sort out any payment issues or card troubles before you lose access to the course.

I Heard That the EDEXCEL Course is Incomplete?

We originally created the course for the AQA and OCR exam boards, but due to high demand we began to create a course for EDEXCEL students in 2016/2017. Students who wanted to use the course throughout the year asked for us to drip release the tutorials as we created them. The final tutorials were released on March 1st, 2017 in time for exam revision.

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