Have Some Questions? We’ve Got Answers!

The Tailored Tutors approach to revision is new & unique – so you’re bound to have some questions about how it all works. We’ve gathered up the most common questions that we receive and included them below.

Can I Try the Course Before I Enrol?

Absolutely! We offer a FREE TRIAL to all students who’d like to log in and try the program out before fully enrolling. All you have to do is create an account and enrol in the Trial in order to access the full curriculum list and some key videos!

Please Note: The Free Trial will be suspended from June 12th, 2017 until the 2018 school year.

Can I Download Pre-Made Notes?

The reason why our program is so effective – is because you take down your own notes. We’ve created them for you, so there isn’t much to do. You simply need to write down what you see on the screen and you’ll be learning/memorising without even realising it!

What Happens If I Subscribe to the Course & Don't Want to Continue Using It?

We offer a 30 Day Money Back Guarantee, where you can receive a full refund if you decide not to continue with the course.  If you transfer out of Biology,  or feel that the course will not improve your marks, you may claim a refund. We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy.

Please note that some exceptions will apply. Eligibility changes on June 1st, 2017. You can read a detailed description of our refund policy on our Terms of Use page.

What Happens At The End of My Minimum 3 Month Subscription?

After your complete your minimum 3 months, you can choose to continue to use the programme or cancel at any point. Your payment schedule will stay the same.

Please note that a 3 month minimum applies to all new subscription plans, so if you cancel and then decide to subscribe again at a later date, a new 3 month minimum will apply.

How Do I Unsubscribe?

After your 3 month minimum subscription, you are welcome to unsubscribe from our tutoring services. Our programme operates like an online academy, so you simply need to email us and let us know to unenrol you from the course: [email protected]

Please allow for 3-5 business days for the unenrolment process to be completed. This means that we’ll need to receive notice a minimum of 5 business days before your next subscription payment.

Can I Share My Log In Details With My Friends?

Each student must enrol in the course under their own account, as account sharing violates our Terms of Use. We monitor IP address of course users and students who share accounts do not qualify for the Money Back Guarantee and will have their account suspended without refund.

We do offer a referral discount for students who have friends who would like to use the course, and we are working on rolling out some ‘study group’ packages for 2018!

Is VAT included in the cost of my subscription?

VAT is added to the subscription price each month.

My Entire Biology Class Wants Access, Can We Get a School Account?

Absolutely! We work with many partner schools throughout the UK, and can provide unlimited access and support through our Partner Program. Read more about our Academy Package on our academy page: https://tailoredtutors.co.uk/academy-packages/

Is Tailored Tutors a Good Alternative to a Private Tutor?

Yes! In fact, it can be more effective than hiring a private tutor. That’s why Rich Thompson designed it in the first place.

The Ultimate Guide to AS & A2 Biology is designed to be a quicker, easier, more effective, and cheaper option than hiring a private tutor. After working for 10+ years as a private tutor Rich designed a method that repeatedly helped his students improve by more than 3 full grades. He transformed his method into the online tool that is Tailored Tutors.

Is Tailored Tutors More Cost Effective Than a Private Tutor?

Yes, it’s considerably more economical than a private tutor. Private tutoring sessions cost between £30-£60 an hour, which ads up quickly over the course of the year. Whereas the Tailored Tutors online tutorials will provide you with everything that you need to achieve top grades, without the paying the high rate of private sessions.

How Does the Referral Program Work?

Love Tailored Tutors & want to share it with your friends?

We offer a referral program, where both you and a friend receive 10% off your enrolment fee. You will receive a 10% rebate off any course that your friends enrol in, and they will receive a 10% discount through you! There is no cap on the amount of friends that you can refer, so it’s a great way to continue to reduce the cost of the course. Simply email us at [email protected] and we’ll give you a unique refferal code to send to your friends.

How Does the Money Back Guarantee Work?

We are so confident in our program that if you don’t improve by – at least – one full grade, we’ll give you a complete refund.

Here is what you’ll need to do to qualify:

  1. Fill out the Money Back Guarantee Form that you receive upon enrolment, so that we can asses your initial grade.
  2. Complete at least 90% of the video tutorials (if you don’t watch the videos, then they won’t help you learn).
  3. If you happen to receive your final grade back – and you don’t see an improvement – simply take a photo of your results slip and send it to us at [email protected]

Please note that some exceptions will apply. Eligibility changes on June 1st, 2017. You can read a detailed description of our refund policy on our Terms of Use page.

What Happens If I Have a Question About a Topic?

If you are enrolled in the Ultimate Guide to AS & A2 Biology, then you have the ability to ask questions underneath the video tutorials. We ask that you ask all questions on the tutorial pages so that all students can benefit from the answer.

Due to high demand, please allow for up to 3 business days to receive a response. The Revision Packages do not allow for Q&A support.

Do You Have Courses for Other Topics?

Currently we only offer A-Level Biology support, but we will be rolling out new courses in 2018!

I Live In Another Country, Will Your Course Still Help Me?

Many other countries use the A-Level exam system, however, we specialise in tutoring within the UK and do not currently offer additional support for students who study in english as their second language.

There is a significant overlap in course content and so our program will certainly be beneficial, however, we can not guarantee our product outside of the UK Exam Boards that we cover.

When Do Payments Come Out Each Month?

Payments typically come out on the same date that your originally enrolled on. So if you enrolled in the course on April 1st, you can expect your second payment to come out on May 1st.

What Happens If I Miss a Payment?

If you miss a payment our system will attempt to collect that payment for up to nine days before revoking your access, so you’ll have time to sort out any payment issues or card troubles before you lose access to the course.

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