Have Some Questions? We’ve Got Answers!

The Starter Guide is your basic option, giving you access to all of the video tutorials.

The Ultimate Guide is like having your own personal tutor, providing you with all of the videos, as well as live weekly web classes, access to the Past Paper Library, and the ability to ask questions on the videos, 24/7!

Coming soon!

We’ll let you decide! Try it out, and if you’re not satisfied in 30 days, we’ll give you your money back! (Check out the full details on our Terms of Use page here.) Be sure to also take a look at the video testimonials on our website, as well as the Facebook and Google reviews, submitted by students who have completed the course!

The reason why our program is so effective – is because you take down your own notes. We’ve created them for you, so there isn’t much to do. You simply need to write down what you see on the screen and you’ll be learning/memorising without even realising it!

Ultimate Guide users can access the recordings all year! Our web classes are recorded and uploaded 1-2 days after the live class takes place. So, if you can’t make it to the live class, you can always check it out later!

You can cancel your subscription at any time. For new subscriptions, we offer a 30 Day Money Back Guarantee, where you can receive a full refund if you decide not to continue with the course.  If you transfer out of a course, or feel that the course will not improve your marks, you may claim a refund. We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy.

Please note that some exceptions will apply. You can read a detailed description of our refund policy on our Terms of Use page.

Subscriptions are on-going, however, you can cancel at any time! To unsubscribe, simply complete the following steps:

1) Log in to the academy
2) Edit you profile
3) Manage your subscriptions
4) Cancel your subscription

Absolutely! You have the right to request all information that is associated with your account within our CRM (Active Campaign) and Academy (Teachable).

Simply fill out the form on our Information & Privacy Page  and we’ll send you a copy of your account information right away. Please note that we will not send information such as payment details or location to you by email. You will need to contact us directly to confirm your identity over the phone.

Absolutely! You have the right to request that we don’t send you automated emails. We will only ever send you emails if you opt in to receive them.

Simply click on the opt out link on any of our emails, or email us directly and we can remove you manually: [email protected]

When you remove yourself from our email system you may experience some disruption in service since we won’t be able to send you the information that we need to provide certain products or services to you. This includes the Money Back Guarantee.

Absolutely! You have the right to request all information that is associated with your account within our CRM (Active Campaign) and Academy (Teachable), as well as the disposal of that information.

Simply fill out the form on our Information & Privacy Page and we’ll  process your request within 5-7 business days.

***Please note that you can unsubscribe from all emails without removing yourself from our CRM.

When you remove yourself from our CRM you may experience some disruption in service since we won’t have the information we need to provide certain products or services to you. This includes the Money Back Guarantee.

Please note that we will not send information such as payment details or location to you by email. You will need to contact us directly to confirm your identity over the phone. Payment information can not be disposed of, since it is required for revenue and tax purposes. However, all payment details are protected and encrypted for your safety and privacy.

Each student must enrol in the course under their own account, as account sharing violates our Terms of Use. We monitor IP address of course users and students who share accounts do not qualify for the Money Back Guarantee and will have their account suspended without refund.

We do offer a referral discount for students who have friends who would like to use the course, and we are working on rolling out some ‘study group’ packages for 2019!

VAT is already included in the subscription price each month. The prices on our website are the exact amounts that you will be paying.

Absolutely! We give our AS Biology programme to schools… for free. We work with many partner schools throughout the UK, and can provide unlimited access and support through our Partner Program. Read more about our School Programme ‘Brainia’ here: https://tailoredtutors.co.uk/brainia

Yes, it’s considerably more economical than a private tutor. Private tutoring sessions cost between £30-£60 an hour, which ads up quickly over the course of the year. Whereas the Tailored Tutors online tutorials will provide you with everything that you need to achieve top grades, without the paying the high rate of private sessions.

Love Tailored Tutors & want to share it with your friends? Refer a friend and THEY get a 10% discount, while YOU get a rad prize.

To complete the Friend Referral Process, you will just need to submit a form that will provide us with your friends contact info! Once your friend has been subscribed to a package for 3 months, you will get to choose from a range of gift vouchers from top brands like Amazon, Top Shop, Cinemas, Spotify etc. 🙂

We are so confident in our program that if you don’t improve by – at least – one full grade, we’ll give you a complete refund.

Here is what you’ll need to do to qualify:

1. *Fill out the Money Back Guarantee Form that you receive upon enrolment, so that we can asses your initial grade.
2. Complete at least 90% of the video tutorials (if you don’t watch the videos, then they won’t help you learn).
3. If you happen to receive your final grade back – and you don’t see an improvement – simply take a photo of your results slip and send it to us at [email protected]

Please note that some exceptions will apply. You can read a detailed description of our refund policy on our Terms of Use page and get more info HERE.

*You MUST complete this form within 1 week of enrolling in order to qualify. We must asses your grade before you use our programme, otherwise we can’t benchmark your success.

If you are enrolled in the Ultimate Guide, then you have the ability to ask questions underneath the video tutorials, 24/7! We ask that you ask all questions on the tutorial pages so that all students can benefit from the answer.

Due to high demand, please allow for up to 3 business days to receive a response. The Revision Packages do not allow for Q&A support.

Tailored Tutors is proud to offer full programmes for Chemistry, Maths and Biology, with new subjects added every year!

Many other countries use the A-Level exam system, however, we specialise in tutoring within the UK and do not currently offer additional support for students who study in english as their second language.

There is a significant overlap in course content and so our program will certainly be beneficial, however, we can not guarantee our product outside of the UK Exam Boards that we cover.

Payments typically come out on the same date that your originally enrolled on. So if you enrolled in the course on April 1st, you can expect your second payment to come out within 3 days of May 1st.

If you miss a payment our system will attempt to collect that payment for up to nine days before revoking your access, so you’ll have time to sort out any payment issues or card troubles before you lose access to the course.

If you’re having issues accessing the courses, try viewing the content in a separate browser (Chrome or Firefox or Safari). You can also try logging out, and then logging back in. If that fails, do a full device restart. If you are still experiencing issues after attempting the above steps, please let us know.