Have Some Questions? We’ve Got Answers!

The Tailored Tutors approach to revision is new & unique – so you’re bound to have some questions about how it all works. We’ve gathered up the most common questions that we receive and included them below.

Can I View Course Contents & Try It Before I Enrol?

Absolutely! You can peruse the contents of a course, and try out sample videos for free from our Packages & Pricing Page. Simply click the big bright button at the bottom of our packages, and explore the entire contents of a course.

Can I Download Pre-Made Notes?

The reason why our program is so effective – is because you take down your own notes. We’ve created them for you, so there isn’t much to do. You simply need to write down what you see on the screen and you’ll be learning/memorising without even realising it!

Can I Access Recordings of Past Web Classes?

Our web classes are recorded and available for up to 30 days after the live class. So, if you can’t make it to the live class, you can always check it out later!

What Happens If I Subscribe to the Course & Don't Want to Continue Using It?

We offer a 30 Day Money Back Guarantee, where you can receive a full refund if you decide not to continue with the course.  If you transfer out of Biology,  or feel that the course will not improve your marks, you may claim a refund. We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy.

Please note that some exceptions will apply. Eligibility changes on April 1st, 2018. You can read a detailed description of our refund policy on our Terms of Use page.

What Happens At The End of My Minimum 3 Month Subscription? (Applies: July 1st - April 1st)

When you subscribe to any course between July 1st – April 1st, you will be on a 3 month minimum subscription. After your complete your minimum 3 months, you can choose to continue to use the programme or cancel at any point. Your payment schedule will stay the same.

Please note that a 3 month minimum applies to all new subscription plans, so if you cancel and then decide to subscribe again at a later date, a new 3 month minimum will apply.

How Do I Unsubscribe from my Subscription?

After your 3 month minimum subscription, you are welcome to unsubscribe from our tutoring services. Our programme operates like an online academy, so you simply need to email us and let us know to unenrol you from the course: [email protected]

Please allow for 3-5 business days for the unenrolment process to be completed. This means that we’ll need to receive notice a minimum of 5 business days before your next subscription payment.

Can I request a copy of my account information?

Absolutely! You have the right to request all information that is associated with your account within our CRM (Active Campaign) and Academy (Teachable).

Simply fill out the form on our Information & Privacy Page  and we’ll send you a copy of your account information right away. Please note that we will not send information such as payment details or location to you by email. You will need to contact us directly to confirm your identity over the phone.

Can I unsubscribe from all emails?

Absolutely! You have the right to request that we don’t send you automated emails. We will only ever send you emails if you opt in to receive them.

Simply click on the opt out link on any of our emails, or email us directly and we can remove you manually: [email protected]

When you remove yourself from our email system you may experience some disruption in service since we won’t be able to send you the information that we need to provide certain products or services to you. This includes the Money Back Guarantee.

Can I request that my account and information is deleted?

Absolutely! You have the right to request all information that is associated with your account within our CRM (Active Campaign) and Academy (Teachable), as well as the disposal of that information.

Simply fill out the form on our Information & Privacy Page and we’ll  process your request within 5-7 business days.

***Please note that you can unsubscribe from all emails without removing yourself from our CRM.

When you remove yourself from our CRM you may experience some disruption in service since we won’t have the information we need to provide certain products or services to you. This includes the Money Back Guarantee.

Please note that we will not send information such as payment details or location to you by email. You will need to contact us directly to confirm your identity over the phone. Payment information can not be disposed of, since it is required for revenue and tax purposes. However, all payment details are protected and encrypted for your safety and privacy.

Can I Share My Log In Details With My Friends?

Each student must enrol in the course under their own account, as account sharing violates our Terms of Use. We monitor IP address of course users and students who share accounts do not qualify for the Money Back Guarantee and will have their account suspended without refund.

We do offer a referral discount for students who have friends who would like to use the course, and we are working on rolling out some ‘study group’ packages for 2019!

Is VAT included in the cost of my subscription?

VAT is added to the subscription price each month.

My Entire Class Wants Access, Can We Get a School Account?

Absolutely! We give our AS Biology programme to schools… for free. Maths & Chemistry will be available in September 2018. We work with many partner schools throughout the UK, and can provide unlimited access and support through our Partner Program. Read more about our School Programme ‘Brainia’ here: https://tailoredtutors.co.uk/brainia

Is Tailored Tutors More Cost Effective Than a Private Tutor?

Yes, it’s considerably more economical than a private tutor. Private tutoring sessions cost between £30-£60 an hour, which ads up quickly over the course of the year. Whereas the Tailored Tutors online tutorials will provide you with everything that you need to achieve top grades, without the paying the high rate of private sessions.

How Does the Referral Program Work?

Love Tailored Tutors & want to share it with your friends? Refer a friend and THEY get a 10% discount, while YOU get a rad prize.

To complete the Friend Referral Process, you will just need to submit a form that will provide us with your friends contact info! Once your friend has been subscribed to a package for 3 months, you will get to choose from a range of gift vouchers from top brands like Amazon, Top Shop, Cinemas, Spotify etc. 🙂

The form is located HERE.

How Does the Money Back Guarantee Work?

We are so confident in our program that if you don’t improve by – at least – one full grade, we’ll give you a complete refund.

Here is what you’ll need to do to qualify:

  1. *Fill out the Money Back Guarantee Form that you receive upon enrolment, so that we can asses your initial grade.
  2. Complete at least 90% of the video tutorials (if you don’t watch the videos, then they won’t help you learn).
  3. If you happen to receive your final grade back – and you don’t see an improvement – simply take a photo of your results slip and send it to us at [email protected]

Please note that some exceptions will apply. Eligibility changes on April 1st, 2018. You can read a detailed description of our refund policy on our Terms of Use page and get more info HERE.

*You MUST complete this form within 1 week of enrolling in order to qualify. We must asses your grade from before you used our programme, otherwise we can’t benchmark your success.

What Happens If I Have a Question About a Topic?

If you are enrolled in the Ultimate Guide, then you have the ability to ask questions underneath the video tutorials. We ask that you ask all questions on the tutorial pages so that all students can benefit from the answer.

Due to high demand, please allow for up to 3 business days to receive a response. The Revision Packages do not allow for Q&A support.

Do You Have Courses for Other Topics?

Yasssssss. We have JUST released our Chemistry Calculations Revision Kit and our Maths Revision Kit.

Tailored Tutors is proud to offer full programmes for Chemistry, Maths and Biology in September 2018, with new subjects added every year!

I Live In Another Country, Will Your Course Still Help Me?

Many other countries use the A-Level exam system, however, we specialise in tutoring within the UK and do not currently offer additional support for students who study in english as their second language.

There is a significant overlap in course content and so our program will certainly be beneficial, however, we can not guarantee our product outside of the UK Exam Boards that we cover.

When Do Payments Come Out Each Month?

Payments typically come out on the same date that your originally enrolled on. So if you enrolled in the course on April 1st, you can expect your second payment to come out within 3 days of May 1st.

What Happens If I Miss a Payment?

If you miss a payment our system will attempt to collect that payment for up to nine days before revoking your access, so you’ll have time to sort out any payment issues or card troubles before you lose access to the course.

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