FAQ – Payment Information

How do I unsubscribe from my subscription?

Subscriptions are on-going (month-to-month), however, you can end your subscription at any time! To unsubscribe, simply complete the following steps:

  1. Log in to the academy
  2. Edit your profile
  3. Manage your subscriptions
  4. Cancel your subscription

Please ensure that you are ending your monthly subscription at least 1-3 days before your next payment is withdrawn. You will still keep the course until the end of your payment cycle.

What happens if I subscribe to the course & don't want to continue using it?

You can cancel your subscription at any time. Please ensure that you are ending your monthly subscription at least 1-3 days before your next payment is withdrawn. You will still keep the course until the end of your payment cycle.

For new subscriptions, we offer a 7 Day Money Back Guarantee, where you can receive a full refund if you decide not to continue with the course.  If you transfer out of a course, or feel that the course will not improve your marks, you may claim a refund.

We operate a fair use refund policy: This means we reserve the right not to refund the course if we feel you are taking advantage of the refund policy. Please note that some exceptions will apply. You can read a detailed description of our refund policy on our Terms of Use page.

When do payments come out each month?

Payments are withdrawn every 30 days, not 31 days. If a payment is missed, Teachable will automatically attempt to bill you on the 3rd, 8th, and 15th day after the initial attempt.

If you are looking to end your subscription, please do so 1-3 days before your next payment is withdrawn. You will still keep the course until the end of your payment cycle.

What forms of payment do you accept?

Our system accepts all major credit cards, as well as Debit VISA.

What happens if I miss a payment?

If a payment is missed, our system will automatically attempt to collect that payment on the 3rd, 8th, and 15th day after the initial attempt. You’ll have lots of time to sort out any payment issues or card troubles before you lose access to the course.

How does the Money Back Guarantee work?

We are so confident in our program that if you don’t improve by – at least – one full grade, we’ll give you a complete refund. Check out our Money Back Guarantee page here to find out how to qualify.

Is Tailored Tutors more cost effective than a private tutor?

Yes, it’s considerably more economical than a private tutor. Private tutoring sessions cost between £30-£60 an hour, which ads up quickly over the course of the year. Whereas the Tailored Tutors online tutorials will provide you with everything that you need to achieve top grades, without the paying the high rate of private sessions.

Is VAT included in the cost of my subscription?

VAT is already included in the subscription price each month. The prices on our website are the exact amounts that you will be paying.