Tailored Tutors Private Tutoring
Terms & Conditions

Version 2.0 · Effective 19 October 2026 · Replaces Version 1.0 (July 2025)

1. About Us & These Terms

1.1 Tailored Tutors Private Tutoring is a service of Tailored Tutors Limited, a company registered in England and Wales (company number 10278627), registered office 20 Western Street, Brighton, England, BN1 2PG (“Tailored Tutors”, “we”, “us”, “our”). You can contact us at tutoring@tailoredtutors.co.uk.

1.2 These terms apply when you arrange online 1:1 tutoring through us. “You” means the person who books and pays for lessons. If the student is under 18, a parent or guardian must make the booking and is responsible for it, for payment and for communications about lessons. Students aged 18 or over may book for themselves.

1.3 These terms cover private tutoring only. Our online A Level courses have their own terms, and the course refund policy and A/A* Grade Guarantee do not apply to tutoring. If our website terms of use conflict with these terms on anything to do with tutoring, these terms apply.

2. How Our Service Works

2.1 We are a tutoring introduction agency. We find out what the student needs, vet and match a specialist tutor, arrange bookings, collect payment and support you throughout.

2.2 Lessons are supplied by the tutor. Our tutors are self-employed specialists, not our employees, and are responsible for their own Income Tax, National Insurance and insurance. When you book lessons, we arrange them and collect payment on the tutor’s behalf.

2.3 We are responsible to you for our own services: vetting and matching tutors, bookings, payments, support, and the Right Tutor Guarantee.

2.4 You start with a free consultation call, then a free, no-obligation 30-minute introductory session with your matched tutor. Neither is charged and neither commits you to anything. You pay only for lessons you choose to book.

2.5 All lessons take place online. We do not arrange in-person tutoring.

3. Our Tutors

3.1 Before we offer you a tutor, we check their identity, a DBS check and their qualifications. All tutors must:

  • 3.1.1 Be at least 18 years old.
  • 3.1.2 Have the legal right to work in the UK on a self-employed basis.
  • 3.1.3 Be eligible to work with children and vulnerable adults, with no record on any barring list.
  • 3.1.4 Tell us about any criminal conviction or caution, including any received after they join us.

3.2 We take reasonable care over these checks and act promptly if we learn anything that affects a tutor’s suitability. Our checks rely on documents and records from the tutor and from third parties such as the Disclosure and Barring Service, and we cannot guarantee those sources are complete or accurate.

3.3 Tutors must keep their profile accurate, keep all lessons and messages on our booking platform, never share personal contact details, and never complete coursework or assessed work for a student.

4. Prices & Payment

4.1 Each tutor’s hourly rate is agreed with us and confirmed to you before you book the first paid lesson. Rates are typically £60 to £90 an hour, depending on the tutor and the level. Prices include VAT where it applies.

4.2 If a tutor’s rate changes, we will tell you at least 30 days in advance. Lessons already booked keep the rate agreed when you booked them.

4.3 Lessons are invoiced and paid through our booking platform. We collect payment on the tutor’s behalf and pass the tutor’s share to them. The rest is our fee for arranging and managing your tutoring.

4.4 There is no upfront package and no minimum commitment.

4.5 If a payment is overdue, we may pause new bookings until it is paid.

5. Booking, Rescheduling & Cancellation

5.1 Lessons are booked through our booking platform at times agreed with your tutor.

  • 5.1.1 More than 24 hours before a lesson: free cancellation or rescheduling.
  • 5.1.2 Less than 24 hours before a lesson: the full lesson fee applies.
  • 5.1.3 Student no-show: the full lesson fee applies.

5.2 Late-cancellation and no-show charges are not lessons, so they are not refundable under the Right Tutor Guarantee.

5.3 If your tutor cancels with less than 24 hours’ notice or does not attend, you are not charged. If you have already paid, we refund the fee or credit it to a future lesson, as you prefer, and help you rebook.

5.4 If the student joins late, the lesson still ends at its scheduled time. If the tutor joins late, the lost time is made up or refunded proportionately.

5.5 You are responsible for a working device and a stable internet connection. If a lesson cannot go ahead because of a problem on our side or the tutor’s side, you are not charged for it.

6. Your Right to Cancel (Cooling-Off)

6.1 If you are booking as a consumer, you have a legal right to cancel within 14 days of the day you book your first paid lesson, without giving a reason.

6.2 If you want lessons to take place within those 14 days, we will ask you to expressly request this when you book, and to acknowledge that if you then cancel, you must pay for lessons already delivered. If you cancel within the 14 days, you pay a proportionate amount for lessons delivered up to the time you tell us, and we refund the rest within 14 days.

6.3 To cancel, email tutoring@tailoredtutors.co.uk with a clear statement that you wish to cancel. You may use the model cancellation form at the end of these terms, but you do not have to.

6.4 After the 14 days, you can still stop at any time. Only the 24-hour lesson cancellation rule in section 5 applies.

7. Refunds & The Right Tutor Guarantee

7.1 New students are covered by the Right Tutor Guarantee: if the first or second paid lesson isn’t right, we refund those lesson fees in full. It applies on its own terms and nothing in these terms limits it.

7.2 Outside the guarantee, if you are unhappy with a lesson, contact us at tutoring@tailoredtutors.co.uk. To be considered for a discretionary refund, concerns should reach us within 48 hours of the lesson’s scheduled end time. You are welcome to raise it with the tutor first, but you do not have to.

7.3 Except as set out in the Right Tutor Guarantee and your statutory rights, refunds are at our reasonable discretion. We consider the tutor’s attendance, both accounts of the lesson, any lesson recording and previous history.

7.4 Refunds go to the original payment method within 14 days of our decision.

7.5 Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.

8. Exam Results

8.1 Our tutors are specialists, but results depend on many things outside our control, including the student’s own work. We do not guarantee any exam result, grade or school place.

9. Safeguarding & Lesson Recordings

9.1 Our Safeguarding and Child Protection Policy is available on request from tutoring@tailoredtutors.co.uk. Safeguarding concerns go to our Designated Safeguarding Lead at tutoring@tailoredtutors.co.uk. If a child is in immediate danger, call 999.

9.2 Lessons may be recorded for quality and safeguarding. Where a lesson has been recorded, a parent or guardian of a student under 18 may ask to see the recording. We may limit access where needed to protect a child or another person.

9.3 For students under 18, a parent or guardian should be at home during lessons and is welcome to sit in. For younger students, we recommend lessons take place in a shared room, not a bedroom.

9.4 Parents and guardians can see lesson summaries, attendance records and messages between the tutor and their child through our booking platform.

9.5 All messages between tutors and students must go through our booking platform. Tutors must not contact students through personal social media or personal contact details.

10. Student & Parent / Guardian Responsibilities

  • 10.1 Do not ask a tutor to complete coursework or any assessed work, or to help with any form of academic misconduct.
  • 10.2 Treat tutors and our team with respect. Abusive or discriminatory language or behaviour is not tolerated.
  • 10.3 Give us accurate information about the student, their level and their exams.
  • 10.4 After two lessons we may invite the student to review their tutor. Reviews are welcome but optional.

11. Working With Our Tutors Directly

11.1 While you are booking lessons through us, and for 12 months after your last lesson, please do not arrange lessons privately with a tutor you were introduced to through us, or ask them to move lessons off our booking platform. If you do, we may stop arranging tutoring for you.

12. Suspending or Ending Tutoring

12.1 We may suspend or end tutoring if:

  • 12.1.1 Fees are not paid.
  • 12.1.2 The student repeatedly misses lessons or is repeatedly late.
  • 12.1.3 There is abusive behaviour.
  • 12.1.4 There is an attempt to move lessons off our platform or to obtain academic misconduct.
  • 12.1.5 We need to for safeguarding reasons.

12.2 We will tell you why unless the law or safeguarding prevents it. If we end tutoring, we refund any fees paid for lessons not yet delivered. You can ask us to review a suspension by emailing tutoring@tailoredtutors.co.uk.

12.3 You can stop at any time, subject to section 5.

13. Our Liability

13.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

13.2 We are not responsible for losses that were not foreseeable when you booked, or for business losses.

13.3 Otherwise, our total liability to you is limited to the fees you paid through us in the 3 months before the claim.

14. Lesson Materials

14.1 Lesson recordings and whiteboard materials belong to Tailored Tutors. The student may use them for their own study but must not share, publish or sell them.

15. Your Data

15.1 We handle personal data in line with UK data protection law and our privacy policy. We do not sell your data. We send marketing emails or texts only if you opt in, and you can ask us to delete your data at any time, subject to records we must keep by law or for safeguarding.

16. Complaints

16.1 Email tutoring@tailoredtutors.co.uk. We will acknowledge your complaint within 5 working days and aim to respond in full within 14 days. If you are not satisfied, ask for it to be passed to our founder, Rich Thompson. This does not affect your right to take the matter to court.

17. Changes to These Terms

17.1 We may update these terms. Each version is dated. If you are booking with us, we will email you at least 14 days before any significant change takes effect, and you may stop before then. Changes do not affect lessons you have already booked and paid for.

18. Law

18.1 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you live outside the UK, this does not remove any mandatory consumer protection that applies where you live.

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract (section 6).

  • To: Tailored Tutors Limited, 20 Western Street, Brighton, England, BN1 2PG · tutoring@tailoredtutors.co.uk
  • I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
  • Ordered on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:
Quick links