Tailored Tutors Private Tutoring
Terms & Conditions

1. Introduction

1.1 Tailored Tutors Private Tutoring (“we”, “us”, “our”) operates an online platform connecting students (“Tutees”) with independent tutors (“Tutors”). We act as an introducer only and do not provide private tutoring services ourselves.

1.2 By using our platform, you agree to comply with these Terms & Conditions.

1.3 We reserve the right to update these Terms & Conditions at any time without prior notice.

2. Student & Parent / Guardian Responsibilities

2.1 Students and parents / guardians agree that:

  • 2.1.1 They will not request for tutors to complete coursework or engage in academic misconduct of any kind.
  • 2.1.2 Reviewing Tutors is strongly encouraged—an invitation to review a tutor is sent to the student after a minimum of two sessions have been completed.

2.2 Students must be at least 18 years old to create their own account. For students under 18, a parent or guardian must create the account on their behalf. The parent or guardian will be responsible for all agreements made with Tutors and all communications related to tutoring sessions. It is the responsibility of that parent/guardian to check the credentials of the Tutor.

2.3 A Tutee, or where relevant their parent/guardian, is responsible for verifying the credentials, expertise, references, DBS checks, and qualifications of any Tutor with whom they enter into or propose to enter into a contract. Tailored Tutors Private Tutoring does not offer any guarantee that any information provided on the platform is accurate and correct.

3. Payments, Cancellations & Refunds

3.1 Payments:

  • 3.1.1 Payments are processed via Stripe Connect within our platform.
  • 3.1.2 A portion of each payment goes directly to the tutor, and a portion goes to Tailored Tutors Private Tutoring.

3.2 Cancellations:

  • 3.2.1 More than 24 hours before lesson: free cancellation.
  • 3.2.2 Less than 24 hours before lesson: full charge applies.
  • 3.2.3 Student no-show: full charge applies.

3.3 Refunds:

  • 3.3.1 If a tutor fails to attend, the student may request a refund.
  • 3.3.2 If the lesson is deemed inadequate, students must first try resolving the issue with the tutor before escalating to us. Any concerns must be reported within 48 hours of the lesson’s scheduled end time to be considered for resolution.
  • 3.3.3 Tailored Tutors Private Tutoring makes the final decision on refund disputes. Refund decisions will be based on factors including, but not limited to, evidence of the tutor’s attendance, quality of the lesson as reported by both parties, prior history of disputes, and any relevant lesson recordings.

4. Dispute Resolution

  • 4.1 Disputes should first be resolved directly between the student and the tutor.
  • 4.2 If unresolved, the issue can be raised to Tailored Tutors Private Tutoring by emailing hello@tailoredtutors.co.uk.
  • 4.3 Our decision on disputes is final.

5. Tutor Responsibilities

5.1 All Tutors must:

  • 5.1.1 Be at least 18 years old.
  • 5.1.2 Provide a valid DBS certificate, photo ID, and proof of qualifications.
  • 5.1.3 Register as self-employed and handle their own tax and insurance obligations.
  • 5.1.4 Set their own tutoring rates, subject to approval by Tailored Tutors Private Tutoring. Tailored Tutors Private Tutoring does not impose a fixed minimum or maximum rate but may provide general guidance on pricing based on market standards. Any changes to a tutor’s pricing must be submitted for approval before taking effect.
  • 5.1.5 Conduct lessons online only (no in-person tutoring is permitted).
  • 5.1.6 Not engage with, nor solicit in any way, students found via our platform outside of Tailored Tutors Private Tutoring. Soliciting students includes, but is not limited to, suggesting, requesting, or encouraging any student to move lessons off the platform, directly or indirectly. Any tutor found attempting to solicit students for off-platform lessons may face immediate termination of their account and legal action to recover any lost commission or damages incurred by Tailored Tutors Private Tutoring.
  • 5.1.7 Acknowledge that all lesson recordings and materials belong to Tailored Tutors Private Tutoring and cannot be reused or repurposed elsewhere. Tutors may request access to their own lesson recordings for self-review or professional development, subject to approval by Tailored Tutors Private Tutoring.
  • 5.1.8 Ensure that their profile and subject information provided on the Tailored Tutors Private Tutoring Website is up-to-date, accurate, and truthful.
  • 5.1.9 Have the legal right to work in the UK on a self-employed basis.

5.2 A Tutor must disclose any criminal convictions or cautions they may have to Tailored Tutors Private Tutoring, including any criminal convictions or cautions received at any time after having registered a tutor account on the website and for as long as the Tutor remains registered.

5.3 Parents or guardians will have the right to access lesson summaries, attendance records, and communications between the tutor and their child through the Tailored Tutors Private Tutoring platform to monitor their child’s learning progress.

5.4 A Tutor is not an employee of Tailored Tutors Private Tutoring and accepts full responsibility for all Income Tax, National Insurance, and other liabilities arising from the use of the platform.

5.5 Use of the Tailored Tutors Private Tutoring Website is entirely at a Tutor’s own risk. A Tutor must exercise complete caution when using the website and entering into any agreements to provide tutoring services to a Tutee.

5.6 A Tutor must not complete on behalf of the Tutee any coursework, essays, or other assignments. Tutors are only permitted to proofread assignments or coursework of Tutees who they have had regular lessons with.

5.7 Tutors must not promote the services of other tuition companies/businesses on our platform.

5.8 Tutors must be eligible to work with children and vulnerable adults, with no records on any barring lists, including the Protection of Children Act list, the Protection of Vulnerable Adults list, and List 99.

6. Platform Use & Restrictions

  • 6.1 Tutors must not share personal contact details at any time. All lessons and communications must be conducted exclusively via the Tailored Tutors Private Tutoring platform.
  • 6.2 Tutors may work elsewhere but cannot take students from Tailored Tutors Private Tutoring off-platform. This restriction applies to all students introduced through the platform, including those whom tutors may have previously taught before joining Tailored Tutors Private Tutoring. Tailored Tutors Private Tutoring actively monitors compliance and may employ mystery shoppers to request that tutors arrange lessons outside of the platform. Any tutor found to be engaging in such practices will face an immediate and permanent ban from the platform. Additionally, legal action, including but not limited to seeking damages and lost revenue recovery, may be pursued in cases of contract breaches.
  • 6.3 No abusive or discriminatory language or behaviour will be tolerated.
  • 6.4 Violation of these terms may lead to immediate suspension or permanent ban.

7. Liability & Disclaimers

  • 7.1 We verify Tutor qualifications but do not guarantee lesson quality or student exam performance.
  • 7.2 All lessons are recorded for quality assurance and are available for review for at least 7 days. Parents or guardians of students under 18 may request access to lesson recordings to review their child’s progress or address any concerns, subject to approval by Tailored Tutors Private Tutoring.
  • 7.3 Tutors and students are responsible for ensuring functional digital devices & software required for their lessons and a stable internet connection during lessons.

8. Intellectual Property & Data Privacy

  • 8.1 All lesson recordings and whiteboard materials belong to Tailored Tutors Private Tutoring.
  • 8.2 Tutors cannot use session recordings elsewhere.
  • 8.3 We collect and analyse usage data to improve services but do not sell data to third parties.
  • 8.4 Marketing emails and SMS communications will only be sent if users opt in.
  • 8.5 We comply with GDPR and allow users to request data deletion.

9. Account Suspension & Termination

9.1 Accounts may be suspended or permanently banned for:

  • 9.1.1 Repeated missed lessons or lateness.
  • 9.1.2 Non-payment of fees.
  • 9.1.3 Abusive behaviour.
  • 9.1.4 Attempting to take students off-platform. (This will result in an immediate ban for the tutor without prior warning. The student may also be subject to suspension or termination at the discretion of Tailored Tutors Private Tutoring, depending on the severity and intent of the breach).
  • 9.1.5 Attempting to have Tutors complete academic work on behalf of the Tutee.

9.2 Suspended users may appeal via email.

9.3 Terminated accounts cannot be reactivated.

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