The Right Tutor Guarantee

Not right after two lessons? You don’t pay for them.

  • Your child meets their matched tutor in a free introductory session before you pay for anything.
  • If you go ahead and the first or second paid lesson isn’t right, we refund those lesson fees in full. No quibbles, and no need to say the tutor did anything wrong.
  • New students only. Claim within 14 days of the second paid lesson, or the first if you stop after one.
  • It’s about the fit of the tutor. It is not a guarantee of an exam result.

Version 1.0 · Effective 16 October 2026 · Provided by Tailored Tutors Limited

1. What It Is

If you’re not happy after your child’s first or second paid 1:1 tutoring lesson arranged through Tailored Tutors, we refund the tuition fees you paid for those lessons in full. No quibbles. You don’t need to show the tutor did anything wrong or give a detailed reason. Feeling the match isn’t right is enough.

2. Who It’s For

Each new student starting online 1:1 tutoring through Tailored Tutors on or after the effective date. Once per student; a family with two new students can use it for each. It doesn’t apply to Tailored Tutors’ online A Level course memberships, which have their own terms.

3. What’s Covered

The student’s first two completed, paid 1:1 lessons arranged through Tailored Tutors, at the full fee actually paid for each, whatever the lesson length. The free introductory session isn’t a paid lesson and doesn’t count towards the two. If a different tutor teaches the second lesson, it’s still the second lesson. Lessons after the first two aren’t covered.

4. What’s Not Covered

Charges for missed lessons or late cancellations under our normal booking terms. Those aren’t lessons, so the guarantee doesn’t refund them.

5. When to Claim

Within 14 days after the second paid lesson. If you decide not to take a second lesson, within 14 days after the first.

6. How to Claim

Email tutoring@tailoredtutors.co.uk from your booking email address, or reply to any of our booking emails, saying you’d like to use the Right Tutor Guarantee. We may ask for enough detail to find the booking. We won’t ask you to justify the decision or to take another lesson first. We may offer to match a different tutor; accepting that is never a condition of the refund.

7. How the Refund Works

We refund the eligible lesson fees to the original payment method, with no deduction, within 14 days of receiving a valid claim. Your bank may take a few more days to show it.

8. Future Lessons

Claiming doesn’t automatically cancel bookings you’ve already made. Tell us if you’d like to stop and we’ll cancel them under the normal booking terms. The guarantee never requires you to book further lessons or a package.

9. Your Legal Rights

This guarantee is in addition to your statutory rights, including under the Consumer Rights Act 2015 and any applicable cancellation rights under the Consumer Contracts Regulations 2013. It doesn’t limit or replace them.

10. Changes

We may change or withdraw the guarantee for new students at any time. The terms that apply to you are the ones published when you booked your first paid lesson.

11. Common Questions

What if my child doesn’t get on with the tutor? That’s what the free introductory session is for. If you go ahead and the first or second paid lesson still isn’t right, you don’t pay for those lessons. No need to prove anything.

Do I have to buy a package? No. No upfront package, no long-term commitment. Normal booking and cancellation terms apply to lessons you book.

Can I change tutor instead? Yes, if you’d like. It’s optional, not a condition.

Is this a grade guarantee? No. It’s about the fit of the tutor, not an exam result.

Questions: tutoring@tailoredtutors.co.uk · Tutoring terms and conditions · Privacy policy

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