A/A* Guarantee Money Back Terms & Conditions

Dear Tailored Tutors Member,

Terms & Conditions always sound rather dry and legalistic. That’s because they need to be clear and fair to everyone who reads them.

Don’t be put off! We offer this guarantee because we’ve seen so many students just like you achieve their dreams and we truly believe you can too!

We’re the exam experts and we’re on your side.

1. The Tailored Tutors A/A* Guarantee (the Guarantee) applies to the student who:
   • Purchases an eligible Tailored Tutors package while the offer is live on our website. Eligible courses are any of the following single or multiple-subject Ultimate Guide subscription packages which match the A Level exams the student intends to sit in the current academic year:
     • Subjects: Biology & Chemistry
     • Specifications: AQA, OCR (A), Edexcel (A)
   • Is applying to an English or Welsh university through the UCAS process in the current academic year;
   • Is fluent in English and does not experience unusual difficulty in comprehending the language used in A Level exam questions or Tailored Tutors content, or expressing their answers in written English;
   • Meets all criteria outlined in these Terms & Conditions;
   • Sits, as intended, all A Level exams referred to in paragraph 1.a. and all other qualifications declared on their UCAS form.

2. The Guarantee states that should the student who satisfies the criteria set out in these Terms & Conditions fail to obtain an A or A* OR the grade they need for their first choice (firm) university offer, in one or more of the subjects which match their subscription package then Tailored Tutors will refund all fees paid by the student for the relevant subscription package.

   In the case of multiple-subject packages where the student is entitled to a refund for some but not all of their subjects, the amount to be refunded will be calculated on a pro-rata basis.

3. To qualify for a refund, the student must satisfy the study criteria by:
• Preparing for their exams using the TT resources;
• Following the TT Revision Method™ over a minimum of nine weeks to complete three sets of exam papers selected by Tailored Tutors in the correct order as follows:
  • Attempt each paper in test conditions;
  • Mark the paper accurately according to the official mark scheme and complete an MID (Marks I Dropped) sheet;
  • Use TT resources (video lessons and past paper questions) to complete three hours of active revision on the topics and/or skills which cost them the most marks;
  • Wait 24 hours before repeating steps i. ii. & iii.;
  • If a mark of at least 80% (for Biology) or 85% (for Chemistry) is not achieved on this attempt, repeat step iv. as many times as necessary to reach this threshold.

Note: we recommend starting requirement b. in January of the examination year, even if the student hasn’t yet finished the course content. There is plenty of guidance on how to maximise the effectiveness of the TT Revision Method™ on our website and in live classes.

4. In addition, the student must satisfy the administrative criteria by:
• Providing evidence for the study criteria in section 3. by submitting photos of their work via the relevant upload form on the Money Back Guarantee page of the TT website within 24 hours of completing each paper and MID sheet, with all documentation reaching Tailored Tutors within 24 hours of their final exam;
• Providing evidence of their first choice (firm) university offer via the relevant upload form on the Money Back Guarantee page within seven days of accepting this firm offer or any subsequent changes that are made.

5. The Guarantee review process begins on September 1st of the examination year and refunds to qualifying students will be processed by October 31st. The review process consists of the following steps:
   
   • The student completes the refund application form no later than September 30th of the examination year, uploading the required evidence including a photograph of their examination results in one of the prescribed formats;
   • Tailored Tutors checks that the student has met the study criteria in section 3. and the administrative criteria in section 4.;
   • If all criteria have been met, Tailored Tutors will inform the student and refund the relevant fees to the card used to make the payments.

6. Failure to read and understand these Terms & Conditions, the information on the Money Back Guarantee page of our website, or related emails sent to the email address supplied by the student, will not be accepted as an excuse for failure to meet the criteria set out. To ensure that deadlines are not missed, it is strongly advised that students do not opt out of emails.
7. This Guarantee is a limited offer which may be withdrawn or reintroduced without notice. These Terms & Conditions are also subject to change, but Tailored Tutors will always honour the version which was live on the day the subscription was purchased.

Please Note: This offer applies to our Ultimate courses only. The Maths Solo course is not included.

Thanks for reading these Terms & Conditions. Don’t forget, we truly believe you can achieve your dreams with us. Let’s get studying!